AI Operations · Law Firms

Your lawyers already use AI. Your firm hasn't decided how.

I help law firms turn quiet, ungoverned AI use into workflows that respect confidentiality, keep a human signing off, and give billable hours back.

Book your free practice reviewSee pricing

30 minutes. No pitch. You'll leave with the two places I'd look first.

69%of legal professionals now use generative AI at work
43%of firms have no AI policy — and no plans to write one
54%of teams have been given no AI training at all

8am 2026 Legal Industry Report · 1,300+ legal professionals

Sound familiar?

You bought the legal-tech tools.
The firm went back to old habits.

3–4 subscriptions. Nobody fully uses any of them.
An associate tried ChatGPT, worried about privilege, and quietly stopped.
A partner asks "what are we doing with AI?" — silence.
Precedents nobody can search, so every matter starts from the last one someone remembers.
Time capture reconstructed Friday afternoon, from memory.
Intake lives in one paralegal's head — and she's on leave.

None of this is a technology problem. It's an operations problem — and operations can be fixed.

Relevant work

Legal-sector work in delivery

In deliveryLegal · AustraliaEstate planning & notary

An Australian estate-planning practice

A document-heavy firm where the same client information was typed three times, and drafting meant an afternoon of copy-paste. We're rebuilding it from intake onwards.

  • Digital intake and fillable estate forms
  • Estate information record & executor guide
  • Online wills application
  • Practice management system design
Common questions

Asked by firms like yours

What about client confidentiality and privilege?

It's the first thing we design for, not an afterthought. The audit draws the line in writing: what AI may touch, what it never touches, and where a lawyer always signs off. You'll have something you can put in front of the partners.

Do we need an AI policy before we start?

No — a working policy is one of the audit's outputs. You're in the majority: 43% of firms have no policy at all. Better to write one from how your firm actually works than adopt a 40-page template nobody reads.

Will this replace fee-earners?

No. The target is the admin around the work — intake, filing, formatting, chasing, time capture — not the judgment your clients pay for. Every workflow keeps a human in the path.

Let's find out where the hours are going

Thirty minutes, free. You'll leave with the two places I'd look first — whether or not we ever work together.

Book your free practice review

Prefer email? hello@lilianaoperations.com — I reply within a day