AI Operations · Education, Media & Agencies

Brilliant client work. Chaos behind the curtain.

I help education businesses, media companies and agencies fix the operations that don't scale — onboarding, content production, project delivery, reporting — with your team designing the fix.

Book your free practice reviewSee pricing

30 minutes. No pitch. You'll leave with the two places I'd look first.

Sound familiar?

The work that wins clients
is subsidising the work that runs them.

Client onboarding reinvented for every new account.
Content and deliverables tracked in five tools and one person's head.
Reporting assembled manually, monthly, painfully.
Scope creep nobody notices until the margin is gone.
Freelancers briefed from scratch every time.
AI experiments everywhere; nothing adopted anywhere.

None of this is a technology problem. It's an operations problem — and operations can be fixed.

Common questions

Asked by firms like yours

We're creative — won't systems kill the culture?

The opposite, done right. Systems take the repetitive weight so the creative time survives. Your team designs the workflows, which is exactly why they don't feel imposed.

Our margins are tighter than professional services. Is this priced for us?

The audit is $4,500 fixed, and its job is to find more than $4,500 of recoverable time — or tell you honestly that it can't. The roadmap is yours to implement yourself if you'd rather.

Can you train our team, not just build for us?

Yes — training is where I started. Education leadership is my background, and every engagement includes teaching the people who'll run the workflow.

Let's find out where the hours are going

Thirty minutes, free. You'll leave with the two places I'd look first — whether or not we ever work together.

Book your free practice review

Prefer email? hello@lilianaoperations.com — I reply within a day