Book a call
01About

Hi, I'm Liliana Saplontai.

I help service businesses, from founder-led teams to 40-person firms, with the operations side of AI. I work alongside Raghu Ramdas of Integrow AI.

Liliana SaplontaiLiliana Saplontai
02Right now

What they described wasn't an AI problem.

Right now I'm working with an architecture practice in Singapore. Fees worked out by hand from tender documents, 20 to 40 client emails a day answered differently each time, and no quick view of project budgets. The strategic work kept waiting.

We mapped how the work actually happens and started with four tools: an email assistant, meeting notes, timesheets and budget control. The team named the risk themselves: complicated systems nobody is trained on get abandoned. So we build with the people who'll use them, and training is part of every project.

Also in progress: a full digital rebuild for an Australian estate-planning practice.

03What I build

Custom AI tools, automations and websites.

Designed around how your business already works.

I build websites too, usually as the front door to a bigger system: intake, booking, payments, onboarding.

WebflowFramerWixSquarespaceCustom code
04Why me

The one reaching for a digital tool.

My background is education, leading teams and project management, with postgraduate degrees in Education and Project Management.

In every role, I've been the one reaching for a digital tool to fix what wasn't working: scheduling systems for teaching teams, rent and records workflows for rental properties. I've been curious about tech for decades and I love building things that solve real problems.

Grew up in Botswana, Romanian parents, educated across five continents — which is why working across cultures and time zones is normal here, not a stretch.

PG Project ManagementAustralia
PG EducationEarly Childhood Education
UndergraduateGlobal Studies & Spanish · US
The AI Practical Brief17 issues
05How I work

I listen before I build.

Every engagement starts with the people who do the work — not just the people who buy the software — because a tool nobody trusts is a tool nobody uses. Everything I build keeps a human in the loop, gets measured against a baseline, and belongs to you when it's done.

One workflow at a time · confidential by design · a human in the loop · measured against a baseline

Not ready to talk? That's fine.

The AI Practical Brief: one practical idea per issue, fortnightly, for people who are done with AI hype. 17 issues in.

Read the Brief
06Next step

Let's find out where the hours are going

Thirty minutes, free. You'll leave with the two places I'd look first — whether or not we ever work together.

Book your free practice reviewPrefer email or WhatsApp? hello@lilianaoperations.com or WhatsApp me — I reply within a dayMove across to stir the paint
Quick question? WhatsApp me