Operations
Book a call
AI Operations Partner for Service FirmsMove across the words to paint them

Your people already use AI. Your firm hasn't decided how.

I get to know how your firm actually works — then design and build custom AI tools and systems around it, with the people who'll run them.

Book your free practice reviewSee pricing
30 minutes. No pitch. You'll leave with the two places I'd look first.
Move across to stir the paint
00Why now
75%

of knowledge workers already use AI at work

Microsoft & LinkedIn Work Trend Index · McKinsey State of AI

01The problem

You bought the AI tools. Your team stopped using them.

01 / 06
  1. 01

    3–4 AI subscriptions. Nobody fully uses any of them.

  2. 02

    Someone tried ChatGPT, worried about client data, and quietly stopped.

  3. 03

    A partner asks "what are we doing with AI?" — silence.

  4. 04

    Every project starts from scratch because nobody can find the last one.

  5. 05

    Time recorded Friday afternoon, from memory.

  6. 06

    Client intake lives in one person's head — and she's on leave.

None of this is a technology problem. It's an operations problem — which is good news, because operations can be fixed.

02What I build

Custom AI tools and systems, designed around your firm — not dropped in from outside.

Smart email and meeting assistants, intake and document workflows, timesheet capture, budget dashboards — built in your environment, owned by you, shaped by the people who'll use them. And the return goes beyond saved hours: leaders with room to think, teams learning instead of formatting, better client conversations.

Not a training courseWebinars don't stick. Making AI part of a busy week does.
Not a software resellerNo vendor commissions. Sometimes the answer is a clearer process, not a new tool.
Not an agencyYou own everything. Built in your environment, documented. It works without me.

How it stays safe: one workflow at a time, governed for confidentiality, a human in the loop, measured against a baseline.

03How it works

A clear process. No jargon.

Week 0 · Align

Agree what success looks like

Sixty minutes on goals and worries — in your words, not mine.

Weeks 1–2 · Understand

I learn your whole business

Leadership to front line — your systems, your culture, and a measured baseline: how long the work takes, and how long it waits.

Week 3 · Roadmap

A plan you could run yourself

What to build first, what it costs, what it should save. Yours to keep, with or without me.

Then · Design & build

Custom tools, built for your firm

Designed around how you work, built with the people who'll use them.

30 days on · Measure

The same numbers, taken again

We compare against your baseline. If it didn't give the hours back, you'll know — and so will I.

04Pricing & ways in

Three ways in. Everyone starts with the audit.

Prices are on the page because you shouldn't need a sales call to know if this fits your budget.

01 · Start here

The Practice Audit

$4,500
Fixed · 3 weeks

Know what to build, what it will cost, and what it should save — before you commit to anything.

  • Interviews with the people who do the work
  • Two processes mapped end to end, with the waiting time measured: your baseline
  • Every step labelled: a rule, AI, or a person with the evidence in front of them
  • A costed roadmap: what to build first, and what it should give back
  • Credited in full if we build within 60 days
Start with the audit
02 · Build · Most firms

The Sprint

$12–18k
6–8 weeks · Fixed scope

Custom AI tools and systems, designed for your firm — and actually used.

  • One or two custom tools, designed and built for you
  • Built in your environment — you own everything
  • Human decision points designed in, with the evidence prepared
  • Training, a written guide, and a 30-day review
Talk it through
03 · Ongoing

Practice Partner

Shaped to your firm
Monthly · Scoped at the end of your Sprint

A standing seat in your firm. Scope agreed first — the price follows from it.

  • One defined improvement each month
  • Monitoring, upgrades, quick fixes
  • Training as new people join
  • A monthly report leadership can read
See if it fits

Sprint pricing fixed before work starts · software costs never marked up

05Recent builds

Real screens from real builds

01

Smart email assistant

In delivery 02

Meeting minutes pipeline

In delivery 03

Ops prototype

With Integrow AI 04

Client estate guide

Australian legal practice · in delivery 05

Digital estate forms

Same practice · in delivery

Blurred on purpose — client work stays confidential until they say otherwise. Yours would get the same treatment.

Currently in delivery: four custom AI tools for a Singapore architecture practice, and a full digital rebuild for an Australian estate-planning firm.

Liliana SaplontaiLiliana Saplontai
06About

Hi, I'm Liliana.

My background is education, leading teams and project management. In every role, I've been the one reaching for a digital tool to fix what wasn't working. Today I build custom AI tools, automations and websites, working alongside Raghu Ramdas of Integrow AI.

In deliveryFour custom AI tools, Singapore architecture practice
In deliveryFull digital rebuild, Australian estate-planning practice
WebsitesWebflow, Framer, Wix, Squarespace, custom code
PostgraduateEducation and Project Management
More about me →
07Next step

Let's find out where the hours are going

Thirty minutes, free. You'll leave with the two places I'd look first — whether or not we ever work together.

Book your free practice review Prefer email or WhatsApp? hello@lilianaoperations.com or WhatsApp me — I reply within a day Move across to stir the paint
Quick question? WhatsApp me