Liliana Saplontai · AI Operations Partner for Service Firms

Your people already use AI. Your firm hasn't decided how.

I get to know how your firm actually works — then design and build custom AI tools and systems around it, with the people who'll run them.

Book your free practice reviewSee pricing

30 minutes. No pitch. You'll leave with the two places I'd look first.

75%of knowledge workers already use AI at work
78%bring their own AI tools — without guidance or guardrails
21%of organisations have actually redesigned how work gets done

Microsoft & LinkedIn Work Trend Index · McKinsey State of AI

01 · The problem

You bought the AI tools.
Your team stopped using them.

3–4 AI subscriptions. Nobody fully uses any of them.
Someone tried ChatGPT, worried about client data, and quietly stopped.
A partner asks "what are we doing with AI?" — silence.
Every project starts from scratch because nobody can find the last one.
Time recorded Friday afternoon, from memory.
Client intake lives in one person's head — and she's on leave.

None of this is a technology problem. It's an operations problem — which is good news, because operations can be fixed.

02 · What I build

Custom AI tools and systems, designed around your firm — not dropped in from outside.

Smart email and meeting assistants, intake and document workflows, timesheet capture, budget dashboards — built in your environment, owned by you, shaped by the people who'll use them. And the return goes beyond saved hours: leaders with room to think, teams learning instead of formatting, better client conversations.

Not a training courseWebinars don't stick.Making AI part of a busy week does.
Not a software resellerNo vendor commissions.Sometimes the answer is a clearer process, not a new tool.
Not an agencyYou own everything.Built in your environment, documented. It works without me.
How it stays safe: one workflow at a time, governed for confidentiality, a human in the loop, measured against a baseline.
03 · How it works

A clear process. No jargon.

Week 0 · Align

Agree what success looks like

Sixty minutes on goals and worries — in your words, not mine.

Weeks 1–2 · Understand

I learn your whole business

Leadership to front line — your systems, operations and culture.

Week 3 · Roadmap

A plan you could run yourself

Priorities, owners, costs, measures. Yours to keep, with or without me.

Then · Design & build

Custom tools, built for your firm

Designed around how you work, built with the people who'll use them.

04 · Pricing & ways in

Three ways in. Everyone starts with the audit.

Prices are on the page because you shouldn't need a sales call to know if this fits your budget.

01 · Start here

The Practice Audit

$4,500
Fixed · 3 weeks

A complete picture of your firm — and exactly where custom AI fits it.

  • Interviews with the people who do the work
  • A map of your operations, systems and culture
  • A prioritised roadmap of the tools worth building
  • Credited in full if we build within 60 days
Start with the audit
Most firms02 · Build

The Sprint

$12–18k
6–8 weeks · Fixed scope

Custom AI tools and systems, designed for your firm — and actually used.

  • One or two custom tools, designed and built for you
  • Built in your environment — you own everything
  • Human review points designed in
  • Training, a written guide, and a 30-day review
Talk it through
03 · Ongoing

Practice Partner

Shaped to your firm
Monthly · Scoped at the end of your Sprint

A standing seat in your firm. Scope agreed first — the price follows from it.

  • One defined improvement each month
  • Monitoring, upgrades, quick fixes
  • Training as new people join
  • A monthly report leadership can read
See if it fits

Sprint pricing fixed before work starts · software costs never marked up

Currently in delivery: four custom AI tools for a Singapore architecture practice, and a full digital rebuild for an Australian estate-planning firm.

See the work →

Let's find out where the hours are going

Thirty minutes, free. You'll leave with the two places I'd look first — whether or not we ever work together.

Book your free practice review

Prefer email? hello@lilianaoperations.com — I reply within a day